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Common issues and solutions
Motion (M⁴) is compatible with any workstation with hardware that can run Adobe After Effects CC 2020, 2021, 2022 or later. If you are running an older version of After Effects, please update the program.
If you've recently updated to AE 2024 and are experiencing issues, you can try the following:
- 1.First, make sure to use our .exe or .pkg installer. This will ensure that old extension versions are properly cleaned up.
- 2.If on Windows, and the Motion 4 panel is not displaying, try running After Effects as an Admin by right-clicking the app, and choosing "Run as Administrator". You should only have to do this once.
- 3.If you're still experiencing issues, you can try a ZXP installer. We recommend https://install.anastasiy.com/, as it has full support for Adobe 2024 applications. Other ZXP installers do not support 2024 as of this writing.