Motion supports Adobe After Effects version CC2019 and up. If you are running an older version, please update the program — M⁴ relies on newer code bases from Creative Cloud.
If you cannot or don't want to update, we can offer a 100 percent refund.
Please contact our Support.
Update to latest Motion package
Most issues are solved with a clean install, and / or removing the configuration data.
So before anything else, make sure you've got the latest version of Motion installed. You can find and download the latest version of Motion here.
Contact us
If the above steps don't solve your problem, some bigger problem is going on that I would like to hear about.
Please send me an email describing your problem to [email protected]